Home Improvement Company
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Last updated 25 August 2026.

Email is the fastest route

For any question about a product, or help with an order, email theteam@customersupport.care. Someone reads it seven days a week and you will have a reply inside one business day.

If it is about an order you have already placed

Start at the track your parcel page, because most order questions are answered by the tracking itself. If you still need us, include your order number and the email address you used at checkout in your message, and we can find it straight away.

Tracking numbers are emailed when the parcel actually ships, which is normally within a couple of business days. We do not receive a code before the carrier collects it, so there is nothing to send you before then.

Phone

International call centre: +66 98 391 3877

Where we are

There is no shop to visit. We are an online home improvement store, which is where the price difference comes from.

Administration office
Suite 307, Norwest Central
12 Century Circuit
Norwest NSW 2153
Australia

Home Improvement Company (homeimprovement.net.au) is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938.

Wholesale and bulk

Trade, resale and bulk orders go through the wholesale page. Tell us what you need and the quantity, and we will quote it.

Before you order

If you are not sure whether a piece fits your room, or whether it will get through the door and round the stairs, ask before you buy rather than after. Where a supplier does not publish a figure we will say so rather than guess it, and if a piece is the wrong answer for your space we would rather tell you.

Frequently asked questions

What’s the advantage of using DIY shops online for tool upgrades?

DIY shops online help you upgrade confidently, offering detailed specs, ratings, and comparisons to choose smarter, stronger tools for your growing collection.

Can a hardware shop online supply painting essentials?

Yes, a quality hardware shop online stocks brushes, rollers, drop sheets, and tape, everything you need to refresh walls or complete a DIY makeover.

Are online hardware stores good for renters?

Yes, renters love online hardware stores for finding non-permanent solutions, like adhesive hooks, tension rods, or small space-friendly storage hacks.

Can I find eco-friendly packaging from DIY shops online?

Yes, many DIY shops online are moving to recyclable and minimal packaging, helping reduce waste while still protecting your order during delivery.

Do hardware shops online include electrical supplies?

Yes, a complete hardware shop online includes wiring, switches, fuses, and more. Ideal for small electrical fixes or even major rewiring tasks at home.

Are online hardware stores good for weekend projects?

Yes, an online hardware store lets you prep your weekend job during the week. Order ahead and get everything delivered in time for your Saturday morning start.

Can I get home delivery from DIY shops online?

Definitely. DIY shops online specialise in fast, reliable delivery to your home, garage, or workshop, saving you lifting, fuel costs, and loading hassles.

Do hardware shops online have return policies?

Yes, most hardware shops online offer straightforward return systems, helping you shop with confidence if the item doesn’t meet your expectations or project needs.

Are online hardware stores ideal for gift shopping?

Yes, an online hardware store makes gift-giving easy. Find tool sets, garden gear, and DIY kits for birthdays or holidays. Delivered straight to their door.

Can I find home improvement kits at DIY shops online?

Yes, DIY shops online often sell curated kits for common projects, like hanging shelves, building decks, or painting walls, making it simple to grab everything in one bundle.

Are hardware shops online good for emergency repairs?

Yes, when time is tight, a hardware shop online helps you act fast. Many offer next-day delivery, so you can patch leaks, replace parts, or fix damage without waiting days.

Can tradespeople bulk buy from online hardware stores?

Absolutely. A reliable online hardware store supports volume purchasing, often with tiered discounts and fast delivery. Perfect for contractors juggling multiple job sites.

Are DIY shops online good for seasonal tasks like gardening?

Yes, DIY shops online update their range with each season, stocking lawn tools, pruning gear, and compost essentials in spring, and fire pits and heaters in winter.

Can I get safety gear at a hardware shop online?

A trusted hardware shop online stocks everything from gloves and goggles to masks and ear protection, ensuring safety is never skipped, whether you're sanding, drilling, or sawing.

Do online hardware stores cater to beginners?

Yes, an online hardware store is perfect for first-timers. Many include detailed product descriptions and beginner guides to help you pick the right tools for your DIY journey.

Can I compare tools easily at DIY shops online?

Yes, most DIY shops online offer side-by-side comparisons and customer reviews. This makes it easy to pick the best tool for the job without second-guessing or overbuying.

Is it easy to search for products in a hardware shop online?

A modern hardware shop online features smart search tools, filters, and categories, so you can pinpoint the exact bolt, bracket, or blade you need in seconds, not hours.

Do online hardware stores stock brands I trust?

Top online hardware stores offer leading names like Makita, Bosch, and Stanley. Whether you're after everyday essentials or premium-grade gear, you're covered with brands you know and love.

Can DIY shops online help save time and effort?

Definitely. DIY shops online eliminate the need to travel, search shelves, or queue. Simply filter by category, add to cart, and receive your goods without lifting anything but a finger.

Are hardware shops online open 24/7?

Yes, a hardware shop online never closes. You can browse, compare, and purchase any time. Ideal for night owls, early risers, or those balancing jobs with renovation projects.

Why are online hardware stores popular for rural shoppers?

For those outside the city, an online hardware store provides access to quality tools without long drives. Delivery reaches even remote locations, making DIY jobs in the country hassle-free.

What types of products can I expect at DIY shops online?

DIY shops online carry a broad range. Hand tools, fasteners, paint supplies, power gear, safety wear, and garden equipment, making it your one-stop destination for home and trade jobs.

Do hardware shops online stock specialty tools?

Yes, many hardware shops online cater to niche needs, offering everything from precision woodworking instruments to plumbing-specific kits. All without hunting through crowded aisles.

Is it safe to buy from an online hardware store?

Buying from a reputable online hardware store is secure. Top platforms use encrypted payments and trusted logistics, ensuring your gear arrives safely and your data stays protected.

Can I get advice from DIY shops online?

Most DIY shops online feature expert advice, how-to blogs, and product guides, helping you choose the right gear, even if you’re a beginner tackling a new project for the first time.

Do hardware shops online carry eco-friendly tools and materials?

Yes, a good hardware shop online includes sustainable choices, from recycled timber to energy-saving tools. Ideal for the eco-conscious DIYer wanting greener builds and renovations.

Are online hardware stores reliable for tradies?

Absolutely. A trusted online hardware store delivers pro-grade tools and materials quickly. Many offer express shipping and wide selections, ensuring tradies can keep projects moving without supply delays.

Why choose DIY shops online over in-store shopping?

DIY shops online let you compare items, read reviews, and buy materials on your schedule. Whether you're upgrading a deck or fixing a hinge, you can find quality supplies with just a few clicks. Day or night.

Can a hardware shop online help with home renovations?

Yes, a hardware shop online provides essential supplies for home improvements, including fasteners, power tools, and building gear. Perfect for tackling everything from minor fixes to full-scale renovations without leaving home.

What makes an online hardware store convenient for DIY projects?

An online hardware store offers the ease of browsing and buying from home. With 24/7 access, it saves trips and queues while offering thousands of tools, fittings, and materials at your fingertips, ready to ship directly to your door.